Pag 29 Exercices

5. 

1. IT maintenance department

2. Customer relations department

3. Sales and marketing department

4. Accounts department

5. Human resources department

6

1. discuss it 

2.  satisfied 

3. charge 

4.  get back to you

5. damaged

6. opening times 

7. hold the line

7

1. f. A reference assigned to each customer by supplier.

2. d. The estimated cost for a job or service.

3. a. A request for information.

4. b. Charge too high a price for a product or service.

5. e. The date a costumer's order leaves the supplier.

6. c. A statment that something in unsatisfactory.