Vocabulary 7

 DEPARTAMENTS

Accounts department = Departament de comptabilitat

Customer relations department = Departament de re

Human resources department = Departament de recursos hum

IT maintenance department = Departament de mantenim

Sales and marketing department = Departament de vendes i màrqueting

CUSTOMER SERVICE

Charge = Càrrec

Complaint = Queixa

Customer number = Número de client

Damaged = Danyat

Discuss it = Discutir-ho

Enquiry = Consulta

Get back to you = Tornar a contactar-te

Hold the line = Espera a la línia

Opening times = Horari d'obertura

Overcharge = Sobrecarregar (o cobrament excessiu)

Quote = Pressupost

Satisfied = Satisfet

Shipping date = Data d'enviament

Complaints

Assist = Assistir

At our expense = A la nostra despesa

Check my records = Comprovar els meus registres

Compensation = Compensació

Credited our account = S'ha abonat al nostre compte

Defect = Defecte

Doesn't fit = No s'adapta

Error = Error

Faulty part = Peça defectuosa

Losing business = Perdent negocis

Lost in the post = Perdut a correus

Make a claim = Fer una reclamació

Making a noise = Fer soroll

Missing a part = Falta una peça

Refund (n) = Reembossament

Refuse = Rebutjar

Return = Retornar

Suggest = Sugerir

The wrong item = L'objecte equivocat

Under Warranty = En garantia

Extra!

Broken = Trencat

Customer satisfaction = Satisfacció del client

Disappointed = Decebut

Displeased = Descontent

Dissatisfaction = Insatisfacció

Feedback = Comentaris (o retroalimentació)

File a lawsuit = Presentar una demanda

Financial director = Director financer

Inappropriate = Inadequat

Lose business = Perdre negoci

Managing director = Director general

Research and development department = Departament de recerca i desenvolupament

Treatment = Tractament