Pag 29 Exercices

5. 

1. IT maintenance department

2. Customer relations department

3. Sales and marketing department

4. Accounts department

5. Human resources department

6

1. discuss it 

2.  satisfied 

3. charge 

4.  get back to you

5. damaged

6. opening times 

7. hold the line

7

1. f. A reference assigned to each customer by supplier.

2. d. The estimated cost for a job or service.

3. a. A request for information.

4. b. Charge too high a price for a product or service.

5. e. The date a costumer's order leaves the supplier.

6. c. A statment that something in unsatisfactory.

Vocabulary 7

 DEPARTAMENTS

Accounts department = Departament de comptabilitat

Customer relations department = Departament de re

Human resources department = Departament de recursos hum

IT maintenance department = Departament de mantenim

Sales and marketing department = Departament de vendes i màrqueting

CUSTOMER SERVICE

Charge = Càrrec

Complaint = Queixa

Customer number = Número de client

Damaged = Danyat

Discuss it = Discutir-ho

Enquiry = Consulta

Get back to you = Tornar a contactar-te

Hold the line = Espera a la línia

Opening times = Horari d'obertura

Overcharge = Sobrecarregar (o cobrament excessiu)

Quote = Pressupost

Satisfied = Satisfet

Shipping date = Data d'enviament

Complaints

Assist = Assistir

At our expense = A la nostra despesa

Check my records = Comprovar els meus registres

Compensation = Compensació

Credited our account = S'ha abonat al nostre compte

Defect = Defecte

Doesn't fit = No s'adapta

Error = Error

Faulty part = Peça defectuosa

Losing business = Perdent negocis

Lost in the post = Perdut a correus

Make a claim = Fer una reclamació

Making a noise = Fer soroll

Missing a part = Falta una peça

Refund (n) = Reembossament

Refuse = Rebutjar

Return = Retornar

Suggest = Sugerir

The wrong item = L'objecte equivocat

Under Warranty = En garantia

Extra!

Broken = Trencat

Customer satisfaction = Satisfacció del client

Disappointed = Decebut

Displeased = Descontent

Dissatisfaction = Insatisfacció

Feedback = Comentaris (o retroalimentació)

File a lawsuit = Presentar una demanda

Financial director = Director financer

Inappropriate = Inadequat

Lose business = Perdre negoci

Managing director = Director general

Research and development department = Departament de recerca i desenvolupament

Treatment = Tractament

Pag 28 Costumer Service

Sales and Marketing Department: Departament de Vendes i Màrqueting

Angles=For quotes, pruchases and order enquiries 

Cat=Per a pressupostos, compres i consultes d'ordres i comandes

IT Maintenance Department: Departament de Manteniment d'IT

Angles=For software of hardware problems: 

Cat=Per a problemes de programari i maquinari

Accounts Department: Departament d'Accounts

Angles=For financial matters such as invoices, problems with pircing and contracts: 

Cat=Per a problemes financeres com factures, problemes amb els preus o contractes

Human Resources Department: Departament de Recursos Humans

Angles=Callers interested in employment: 

Cat=Per a persones interessades en un lloc de treball

Customer Relations Department: Departament de Relacions amb els Clients

Angles=Complaints about damaged or incorrect products: 

Cat=Queixes sobre productes danyats o incorrectes